Zones hiring Service desk tech

Zones hiring Service desk tech – Fresher 2025

Position Overview: Service desk tech

Remote delivery of technical support and assistance to customers is the main responsibility. The goal is to achieve customer satisfaction together with resolving technical problems directly in the first contact with clients. A strong technical background should match with excellent communicative abilities in order to understand problems quickly and solve them as early as possible. T

he user must have a system to track and confirm and sort technical problems before additional operations begin. The organization exists to communicate various types of information and updates to users through designated communication methods.

Primary duties of an (Service desk tech) member include:

These specifications describe the skills needed for knowledge, along with abilities that are necessary for performance at this level. The essential job functions of disabled employees may receive framework-based accommodations that allow them to perform their duties.
The representative connects customers to technical support when they contact through phone, email, and chat systems.
The Support Technician brings experience from Core IT Support, combined with the capacity to handle worldwide clients 24 hours a day.
Utilize knowledge to diagnose and set up desktop computer hardware, as well as its peripheral devices.
The employee needs competence in team collaboration, together with strong skills for effective chat communication through systems such as Microsoft Teams or Skype.
Good working skills include operating Windows systems and expertise with hardware diagnostics and system setup as well as software installation and problem-solving.
The candidate needs working experience in high-speed operations.
Strong customer service experience.
Great communication capabilities represent an absolute requirement for success.
Ability to multitask well.
Real-time Ticket creation and documentation.
The employee completes work tasks against the set Service Level Agreements.
The technician resolves problems remotely through tests and appropriate questioning methods.
The solution choice depends on applicable SOPs / KBs combined with complete customer-provided information.
The support representative must lead customers through all steps of problem-solving.
Technical support staff should move unresolved problems to the following levels of support personnel.
The staff must provide correct details about IT products, together with service information.
Document every identified event together with its arising problems and their final resolution using logs.
The staff must follow up to maintain updated customer information.
The team should distribute customer feedback and suggestions to relevant internal departments.
Suggest upgrades to both the procedural framework and the KB documentation framework.
Good understanding of computer systems, mobile devices, and other tech products
Fast resolution of basic technical problems forms part of their responsibility.
24/7 rotational shift.

According to your role on our team, you will contribute the following: Service desk tech

The candidate possesses 0 to 0.6 months of IT support experience.
Candidates must possess either a BSc (IT or Computer) or a B.Tech or BE degree, along with BCA qualification,s along with M.Tech or MCA or MSc (Computer) diplomas.
MCA, MSc (Computer)
Reporting – Team Lead