Zones Hiring for Service Desk Fresher | Great Job opportunity 2025

Zones Hiring for Service Desk Fresher at Bangalore

Several organizations in the IT solution provider market exist today. Zones – First Choice for IT.TM remains the one and only provider that offers innovative end-to-end service solutions which differ from others in the market. The company serves as a Global Solution Provider that delivers extensive end-to-end IT solutions utilizing its exceptional supply chain network. Zones operates as a Minority Business Enterprise (MBE) across 35 years of service while providing Digital Workplace along with Cloud & Data Center and Networking and Security, and Managed/Professional/Staffing solutions to customers.

Using a strong portfolio and global presence in over 120 countries, along with Microsoft, Apple, Cisco, Lenovo, Adobe, and other leading vendors’ highest certification levels, has enabled Zones to excel at building digital infrastructures that transform business operations to deliver Consider IT Done solutions to their customers. Find the company Zones LLC on social media platforms by following @Zones on Twitter and LinkedIn and Facebook.

Position Overview Zones Hiring for Service Desk Fresher

The position gives responsibility for delivering remote technical help to customers. The main goal is to provide client satisfaction with both first-contact issue resolution capabilities. The successful candidate needs technical expertise together with communication abilities to immediately understand problems then empathize and find solutions quickly.

The team handles user queries through capturing them then validating both items and triaging them for processing steps. Technical staff must transmit different kinds of user information through suitable communication networks.

The (L1- Service Desk) member will fulfill the following tasks

As listed below are the qualifications needed for the fulfillment of this position, which demonstrate the required competencies and qualifications.
An organization allows adjustments needed for people with disabilities to execute their fundamental responsibilities.
The first technical support liaison will receive all customer help inquiries through phone contact and email communication, and online chat platforms.
The position calls for a candidate who has expertise in Core IT Support and supports worldwide clients around the clock.
The professional must possess experience in solving and setting up computer hardware systems and peripheral devices.
Employees must demonstrate both teamwork ability and chat system efficiency for their communication through platforms like Skype and Microsoft Teams.
The professional must have working expertise in Windows operating systems, together with hardware setup and diagnostic abilities and knowledge in software installation and troubleshooting protocols. Working experience within a high-speed operational setting.
The individual must complete the assigned Tasks within agreed Service Level Agreements.
The technician conducts distant issue diagnosis by utilizing diagnostic methods and appropriate questioning strategies.
The support specialist will establish the optimum solution by considering relevant KBs and SOPs and incorporating customer-supplied information.
Guide the customer throughout the resolution of their issue.
The support technician should refer unresolved matters to personnel who handle support at a higher level. Systems administrators should deliver correct facts regarding IT products and services to customers.
Keep detailed records of all events together with problems and their successful resolutions in logging systems.
The organization needs to maintain regular updates for customer conditions and documentation. Share all customer feedback and suggestions through proper internal channels to relevant staff.
The employee needs to find possible areas for procedural and KB article enhancement.

Your contribution to the team will consist of a candidate who possesses between 0 and 0.6 months of experience providing IT Support services. The requirements for this position include finishing a BSc (IT, Computer) or a B.Tech/ BE, BCA, M.Tech.

Overview of Zones Hiring for Service Desk Fresher

Role	Service Desk Fresher
Location	Bangalore
Salary	INR 300000 – 360000 Annually
Experience	0- 0.6 months in IT Support
Education	BSc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, MSc (Computer)
Shift	24/7 rotational shift

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