Freshworks Hiring Graduate trainee – Provide Customer Experience
Company Description
Our company Freshworks, constructs basic service applications that create outstanding experiences for both customers and workforce members. The enterprise-grade solutions from our company remain simple enough for anyone to use while delivering immediate results. At Freshworks we apply an AI strategy that puts people first while reducing work obstacles between staff and their organizations to improve performance and increase efficiency.
GlobalBridgestone and New Balance, along with Nucor, S&P Global, and Sony Music belong to more than 72,000 companies that use Freshworks’ CX and EX software to drive customer loyalty.
Job Description for Graduate Trainee – Provide Customer Experience
The Customer Support team at Freshworks serves as an essential group which simplifies work complexity for all our customers. Through troubleshooting and product question answering the team ensures all customer interactions with our products proceed without disruptions. Individuals who excel at problem-solving and like helping others solve problems can use this position as their entry into a successful professional journey.
What will you do as a Graduate trainee – Provide Customer Experience
- The role includes assisting customers by answering questions and duplicating their problems to find solutions with help from different internal departments.
- You need to give high-quality assistance by being effective through email and phone communications, along with chat support.
- You should team up with engineering teams and product functions to tackle substantial problems that require escalating solutions.
- Record recurring issues that customers face, then take initiatives to develop better assistance methods.
- We guarantee customer satisfaction by maintaining professional conduct, along with being empathetic and owning your responsibilities.
Qualifications for Graduate Trainee – Provide Customer Experience
The company seeks to recruit new graduates from the 2025 batch, looking to begin their customer service career at our rapidly expanding product organization.
What we look for: Graduate trainee – Provide Customer Experience
- Exceptional verbal and written communication skills serve as a primary requirement.
- Your ability to understand how the customer feels, along with your understanding of their perspective.
- A combination of inquisitiveness and desire to master a new tool, together with technology.
- A candidate needs to maintain organizational skills and function well within high-speed environments.
- The role requires flexibility to perform business-based rotational shift duties.
- The requirement of past work experience includes internships at B2B/product companies and past customer service roles as a bonus but not essential.
- No standing arrears.
How to apply for a Graduate trainee – Provide Customer Experience
If you’re Interested, Kindly Click the Apply Now button below.
