BPO Capgemini hiring Contact Support Group 2024

BPO Capgemini hiring Contact Support Group (CSG) 2024 – 2025 Graduates

Job Description of BPO Capgemini hiring Contact Support Group

CSG operates as the inaugural defensive measure within Capgemini Cloud & Infra Services (CIS) to handle IT infrastructure incidents and service demands by implementing the Business Intelligence framework through legacy (email and voice) and digital contact tools (chat, SSP, BOTs, etc.). CSG combines forces with other units to deliver personalized IT solutions which have predictive capabilities and are proactive and optimized for Capgemini’s CIS division worldwide customer base.

Roles & Responsibilities of BPO Capgemini hiring Contact Support Group

The candidate will deliver exceptional service for phone and all other contact channels while handling diverse customer service tasks without reluctance.
The support team follows a process that includes determining urgent cases right after ticket categorization, then tracking ticket status at each step while informing customers about their case progress.

Business intelligence depends on ticket data, along with analysis tools alongside account best practices to provide business intelligence support to customers.
The delivery of expected services stands as our primary commitment to our customers.
Excellent customer interaction that starts from greeting until resolution and ends with call closure determines service quality.
The service email retrieve function shows our ability to process email as a communication channel, in addition to our ability to cut down service handovers between SD and customers.
Service Knowledge Management describes our system for managing customer issue resolution through the Knowledge base effectively.
The Service Marketing initiative raises customer brand value through Capgemini service delivery, which focuses on tool usage for improved customer results.
The company provides support services to customers operating in Telecommunication, Financial Services, Healthcare, as well as Technology industry sectors.
The support representative addresses internet-related problems, including troubleshooting, and performs Password reset/session reset operations along with profile renaming procedures.
The employee must welcome customers through both polite greetings and professional standards that follow verified operational protocols.
Pay full attention to customer requirements while displaying genuine compassion toward their problems.
At the time of assessment as well as induction into Capgemini the candidate must have completed all their subjects without any delays.

Desired Skills of BPO Capgemini hiring Contact Support Group

The candidate needs to possess exceptional communication abilities and English linguistic skills.
Interpersonal skills, along with high-pressure performance ability, are necessary qualifications.
Basic computing skills
The candidate shows readiness to perform work during constant 24-hour operations.
The required candidate must show readiness to move anywhere and fulfill shift responsibilities at night.

Qualification of BPO Capgemini hiring Contact Support Group

Graduates or diploma holders from their 2024 and 2025 academic batches with three-year degrees qualify for this role.
Job Location – Coimbatore

Please Note –

The assessment or selection process invites only candidates who match the selection criteria.
The selection assessment will happen virtually.
All candidates need to obtain the necessary infrastructure requirements to participate in their selection tests conducted through virtual mode.