Job Summary
You will provide first-level technical support to end users by diagnosing and resolving hardware, software, and network issues. Serve as the first point of contact for IT support requests, ensuring timely incident resolution and strong customer service. Continuously develop technical knowledge and contribute to maintaining a smooth and efficient IT support environment.
Job Roles & Responsibilities
- You will provide first-line IT support through phone, email, chat, or ticketing systems.
- Troubleshooting the issues with hardware, software, network, and application-related.
- Escalate unresolvable issues to appropriate support teams.
- Assist with user account management, password resets, and access requests.
- Maintain accurate documentation of incidents, solutions, and support procedures.
- Deliver high-quality customer service and ensure positive user experiences.
- Participate in knowledge-sharing and continuous improvement initiatives.
Basic Requirements
- Basic understanding of operating systems, Microsoft 365, networking, and IT support processes.Strong problem-solving and analytical skills.
- Effective verbal and written communication skills.Customer-centric mindset with the ability to work in a fast-paced environment.
Why HCLTech?
At HCLTech, candidates’ potential will be supercharged. Candidates will find their career. And candidates will find their spark. All at a place that knows that helping its customers
How to Apply?
If you’re Interested, Kindly Click the Apply Now button below.
