Job Location: Chennai, India
Company Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees.
Job Description
You will deliver an outstanding customer experience via calls, email, chat, or social media by applying the right principles to resolve issues, inquiries, and concerns. Making sure all of the customers’ questions have been answered promptly. Attain monthly goals of Customer Satisfaction & Productivity.
Roles & Resposiblities
- Solving the requests and inquiries made by customers via email, chat, or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement & records security policies
- Attending coaching sessions & ensuring feedback is implemented
- 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Basic Qualification
- Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2026 pass-out can apply
- Great verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts, including nights.
- Candidates must relocate within a radius of 25 Km of our office
Additional Information
- Job Location: Mumbai, Hyderabad, Cochin, Chennai, or Bhopal.
- Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
- Perks: Cab facilities available (within 25 Kms of the office location).
How to Apply?
If you’re Interested, Kindly Click the Apply Now button below.
