Job Location: Bengaluru
Engineering helps empower and drive mission-critical solutions, whether candidates need to modernize existing systems or implement new technology products and platforms. Through innovation, we enhance financial performance, accelerate the growth of new digital businesses, and fuel growth. Learn more about Engineering, AI, and records.
Job Roles and Responsibilities
The job requires monitoring operational dashboards, maintaining alerts and incidents, following standard operating procedures (SOPs), and helping SLA-driven service delivery in a 24×7 support environment.
- Monitor ServiceNow dashboards and other operational monitoring tools.
- Track, log, and manage incidents, alerts, and service requests.
- Follow defined SOPs and escalation matrices to ensure timely resolution.
- Ensure adherence to agreed SLAs and operational processes.
- Coordinate with internal teams for incident resolution and follow-up.
- Maintain accurate records of incidents, actions taken, and status updates.
- Prepare and share operational reports as required.
- Support shift handovers and maintain continuity of operations.
- Escalate critical issues promptly as per defined procedures.
- Provide 24×7 operational support from the office as part of a rotational shift schedule.
Work Location: Work from Office – Bangalore Ecospace
Shift: 24×7 Rotational Shifts
Required Skillset
- Graduates from B.Sc. / B.A. are eligible to apply.
- Good verbal and written communication skills.
- Good understanding of IT Service Management concepts.
- Ready to work in a 24×7 rotational shift and work-from-office environment.
- Good analytical and problem-solving skills.
- Recent graduates, freshers, or candidates with up to 1 year of experience in BPO, Service Desk, Monitoring, or Operations Support.
How to Apply?
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