Salesforce Hiring Associate Technical Support Engineer

Remote type: Office – Flexible

Job Locations: Bangalore

Time left to apply: July 14, 2026

About Program

Futureforce program, created by Salesforce, is experienced in attracting, retaining, and developing talent. Graduate interns and new hires will work on real-time projects that affect how Salesforce’s business runs, allowing them to make a big impact on the future of Salesforce. You will have the chance to collaborate and connect with other stakeholders on a global scale. Salesforce offers job shadowing, mentorship programs, talent development courses, and much more.

Job Details

About Salesforce

Salesforce is the number 1 AI CRM company, where human agents drive customer success together with technology. The world of work as candidates know it is growing, and Salesforce is looking for Trailblazers who are keen on bettering business and the world through Artificial Intelligence, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Job Title – Associate Technical Support Engineer

Team – Technical Support Engineering

About the Job

Salesforce is looking for a technical support engineer with a proven record of achievements in the technical field to join the Salesforce Support.

The candidate will be responsible for ensuring Salesforce customers’ success and satisfaction with Salesforce products and contributing to their long-term loyalty.

Roles and Responsibilities

Responsibilities include, but are not limited to:

Handle client-submitted support cases and help diagnose technical issues.
Handle issues with product bugs, configuration problems, and integration failures.
You will have the opportunity to work with senior engineers to escalate and resolve complex cases.
Make document solutions, contribute to internal KB, and assist with articles.
Reproduce issues in test environments and draft clear bug reports for Engineering.

Basic Eligibility Criteria

Graduates with a B.E., B.Tech, or MCA degree, or equivalent technical experience.
0-2 years of industry experience in supporting mission-critical software components.

Required Skills Set

Have the courage to adopt new technologies.
Must have Strong analytical and problem-solving skills.
Ability to thrive in a fast-paced environment.
Great at effectively communicating technical challenges and proposing solutions.
Skilled in navigating through ambiguous or undefined problems, coupled with the ability to think abstractly.

Desired Skills Set

Experience with Salesforce (formerly Informatica) products like Power Center (PC), Enterprise Data Catalog (EDC), Record Quality (DQ), Cloud Records Integration (CDI), Cloud Application Integration (CAI), ILM suite like TDM, Records Masking, Record Archive, and Master Records Management (MDM).
Experience with programming languages such as Java, C++, Python, Bash, etc.
Knowledge of web development technologies (HTML, CSS, JavaScript) and frameworks (React, Angular, or Vue.js) is a plus.
Basic understanding of APIs, databases, or cloud technologies.
Understanding of networking fundamentals (DNS, HTTP, REST APIs).
Strong in Computer Science fundamentals, including object-oriented design, data structures, algorithm development, problem-solving, and Strong analytical skills.
Great written and verbal communication skills.
Customer-first mindset — the candidate genuinely enjoys assisting people.

Modern Tooling Acumen (Good to Have)

Experience using and critically reviewing code and artifacts generated by large language model (LLM) coding assistants and agentic tools.
Ability to effectively lead AI tools to achieve desired outcomes is a plus.
Experience using Copilot, Cursor, Claude Code, Gemini, or other agent-based frameworks is a plus.